Contact Rummy support
Live chat
Chat with the support team in your browser, or tap Support inside the app. Hours: 24/7.
Start live chatBefore you message us
Have these to hand and your issue usually gets solved in a single reply:
- Your player ID (on the Profile screen in the app).
- For payments: the amount, the time and the UTR or reference number.
- For app trouble: your phone model, Android version and a screenshot.
Help by topic
- Installing the app → APK Download & Install Guide
- Deposits and withdrawals → Deposit & Withdrawal Guide
- Limits and processing times → Payment Methods Guide
- Bonus conditions → Bonus & Reward Guide
- Limits, breaks and self-exclusion → Responsible Gaming
- Fake apps, look-alike sites and support scams → Is Rummy Real or Fake?
Frequently asked questions
I forgot my password.
Tap “Forgot password” on the login screen and follow the OTP sent to your registered number. The Rummy Login Guide has more fixes.
The app crashes on start-up.
Check you are on the latest version from the download page, restart the phone, and clear the app cache. Still crashing? Send support your phone model and Android version.
Can I have more than one account?
No — one account per person, per device, per payment method. Duplicates get closed.
How do I close my account?
Ask in live chat. If you want a break for gambling reasons, choose self-exclusion instead — it locks the account for a period you set.
